General conditions of sale of the site www.lepage.fr
Version in force on [02/10/2019].
You are about to make a purchase on the website published by the company Lepage.fr www.lepage.fr (hereinafter the "Website") and we thank you for it.
Before finalizing your purchase, we thank you for carefully reading the following general conditions of sale (hereinafter the "GTC") and, if these suit you, accept them so that you can finalize your purchase .
The www.lepage.fr site is the property of Lepage.Fr, a simplified joint-stock company (with a single partner) with a capital of 9,580 euros, whose head office is located at 20, rue des Trois Couronnes - 59000 Lille, registered in the register of Lille Métropole trade and companies under the number 751 775 115 with the intra-community VAT number FR.85.751.775.115 (hereinafter "the Company").
We remind you that orders placed on the Website are reserved exclusively for "final buyers", that is to say natural or legal customers buying for their own account (hereinafter "you" or the "Customer" ), excluding any usual or commercial resale activity. The Website is not therefore intended for wholesale or retail resellers and the Company reserves the right to exercise any appropriate remedy in the event of the resale of goods acquired on the Website for professional purposes.
For any additional information, access to personal information, complaints or questions that you may have regarding the use of the Website, the Company provides you with a "Customer Service" accessible at the following number: +33 (0) 3 20 12 02 13 (cost of a local call from France), Monday to Saturday from 9:00 a.m. to 7:00 p.m. CET, excluding holidays.
You can also write to us, by transmitting the elements that you wish to bring to our attention at the following address: Lepage.Fr, BP 169 - 59001 LILLE CEDEX, or by email at the address firstname.lastname@example.org specifying the contact details of the person concerned and the subject of the correspondence.
Table of contents
1. the Contract
The purchase of items sold on the Website is subject to these general conditions of sale, which govern the relationship between you and the Company.
Thus, by placing your order on the Website, you acknowledge having read and accept, prior to ordering, fully and without reservation the GTC.
These CGV as well as the details of your order, once accepted by the Company, constitute the only contractual commitments between you and the Company and together form the contract (hereinafter "the Contract").
The CGV can be modified at any time, those forming the Contract and which are enforceable against you are those in force at the time of your order on the Website.
In accordance with article 1127-1 of the Civil Code, the Contract (including the GTCS) remains at your disposal on the Website, in your personal space, so that you can consult and reproduce it at any time. However, for your convenience, we recommend that you download and keep them on your personal computer support.
2. The offer
The Company offers distance selling a series of quality items recognized for their design, specially selected for the Website to allow you to order online.
For each item offered for sale, a file presenting the essential characteristics (qualitative and quantitative) of it is at your disposal.
The product offers remain fully valid as long as they remain accessible on the Website, within the limits of available stocks and conditions specified on the Website.
The Company strives to ensure the maximum availability of the products it markets on the Website. The Company is however not able to guarantee permanent availability of each product, in particular insofar as certain products are only available in limited quantities and that several Customers are likely to be interested in the same article simultaneously.
In the event that a product you have ordered is out of stock, the Company undertakes to inform you as soon as possible by any appropriate means (including by email), and you will have the following choice: > - if the article concerned is likely to quickly become available again, to remain awaiting the availability of the product, the Company will then inform you in good time of the good availability of the article;
in any event and at any time,
- cancel your order; you will then be refunded of the sums which you would have already paid at the latest within 14 (fourteen) days from the cancellation of your order.
Lepage brand diamonds respect the Kimberley Process. They come from a legitimate source not involved in the financing of armed conflict and in accordance with United Nations resolutions, Security Council resolutions 1175, 1176 and 1506. Based on the written guarantees provided by our suppliers, we certify that these diamonds are "conflict free". Each Lepage diamond weighing 0.50 carats or more is supplied with an independent laboratory certificate. For more traceability, transparency and security Lepage transfers the individual number of each certificate to the corresponding diamond using laser marking. The laser inscription is located on the rondiste (the circumference) of the diamond and is visible thanks to a magnifying glass x20.
Certain gemstones offered on the site Lepage.fr and in the store, could have been the subject of traditional lapidary practices, by the use of colorless fluids and certain pearls could have been the subject of bleaching without the addition of coloring products or varnish.
These general beautification practices comply with Decree No. 2002-65 of January 14, 2002.
3.1 Conditions for placing an order
In order to place an order on the Website, you must:
- be at least 18 years old and have the legal capacity to place and honor any order or hold parental authorization allowing you to place and honor any order and be able to justify it at any time , on request;
- be a natural person acting within the framework of your personal needs (in the particular sense that any order you place must correspond to the normal needs of an individual), or be a natural person or a legal entity "final buyer" acting differently only for the resale of products so ordered; and
- accept the T & Cs without reservation.
3.2 Placing an order
In order to finalize an order, after having selected and configured (models, colors, personalization, size etc.) the items of your choice from the Website, click on the "Add to cart" button so that 'a summary page is automatically displayed. This includes the photo of the selected articles, the references, the quantities chosen, the unit prices, the total price of the order, as well as the amount of the related delivery costs.
This summary page allows you to check the details, the total price and the accuracy of your selection before confirming your order. You are thus allowed, before the final conclusion of the Contract, to identify any errors made in the data entry and, if necessary, to correct them.
Once you have verified that the data entered related to your order and the delivery and payment terms are correct and that you have read and accepted the GTC, what you materialize by checking the box "I have read the general conditions and I fully adhere to it. ”, you are invited to confirm and pay for your order. This will then be sent to the Company for processing.
No order can be taken into account if it is not immediately followed by the reception by the Company of a valid means of payment.
3.3 Securing transactions - 3D Secure application (Fraud detection)
3D Secure (also called "Verified by Visa" and "MasterCard SecureCode") is an authentication payment system designed to enhance the security of your online purchases.
Operation: after validating your bank details, you are transferred to your bank's website, a 3D Secure window is displayed and an authentication process, specific to each bank, is set up. Depending on your bank, you may be asked to:
- enter your date of birth;
- enter a code received by sms; or again,
- answer a personal question.
This exchange of information between you and your bank is secure. It aims to verify the identity of the user of the means of payment.
For any questions about the 3D Secure code (obtaining, loss, modification, etc.), contact your bank directly.
ATTENTION: after 3 authentication failures, your transaction is canceled. Your card will be blocked after 3 canceled bank transactions. Then contact your bank.
3.4 Receipt of the order
As soon as the order is registered and within a maximum period of 2 (two) working days from this registration, the Company will send you an order confirmation at the email address provided when ordering. A copy of the Contract (including the GTC) will be given to you on this occasion.
This confirmation constitutes acceptance of your order by the Company, and the latter is not bound by your order until the sending of this confirmation and subject to receipt by the Company of the payment corresponding to your order. /> The proof of the order results from the electronic forms that you have filled out on the Website and from the confirmation sent by the Company.
3.5 Modification of orders
Orders cannot, in principle, be subject to modification due to their immediate execution.
However, in the event that you wish to modify an order placed on the Website, we invite you to contact our Customer Service, by telephone, at the number referred to in the introduction hereof and before the shipment of the products ordered. Customer Service will make its best efforts to discuss with you the desired modification of your order, without however that any modification cannot be guaranteed by the Company.
4. Engraving, configurable products and customization
So that the items sold bring you the best possible satisfaction, the Company offers you free of charge, on a selection of items, the possibility of bringing the engravings of your choice (initial (s), name, date, message , figures, drawings, etc.) in the writing style of your choice and within the size limit possible depending on the article. When the engraving is available for the item chosen, this option appears at the level of the product file when you click on the "Engraving (free)" button.
4.2. Configurable products
The items offered for sale on the Website are for the most part subject to configuration according to your needs and desires (colors, size, adjustments, etc.).
For each product selected and before finalizing the order, you are invited to take all the care necessary for the personal configuration of your items.
In addition to the general configuration (bracelet color, size adjustment, etc.), you can also request a personalized configuration. For any personalized configuration that is not offered on the site, we invite you to contact our Customer Service.
4.3. Waiver of withdrawal and reimbursement
In the event that a selected item has been engraved or personalized, you expressly waive the possibility of being reimbursed or withdrawing from your purchase under the conditions of the item 10 below, in accordance with Article L. 221-28 of the Consumer Code, according to which “the right of withdrawal cannot be exercised for contracts: […] 3 ° supply of goods made according to consumer specifications or clearly personalized. »
Consequently, by requesting an engraving or a personalized configuration, you recognize as of now that no refund can take place and that you will not be able to retract your purchase.
5. Price, invoicing and payment
5.1. Price and invoicing
The price applicable to the items sold on the Website is the one displayed at the time you place your order (except in the event of a manifest error in displaying the price of the product on the site, derisory prices, bad faith of the buyer, a resale price at a loss, a computer error). The prices displayed on the Website are subject to change at any time.
These prices are applicable in the context of sale on the Website only and are not authentic in the context of a sale at a physical point of sale, whatever it is (and vice versa).
The prices are indicated in euros, all taxes included (VAT included), including French VAT at the rate in force on the day of the order. For a delivery in the European Union, the invoice mentions this price including tax, the price excluding tax and the amount of French VAT legally applicable.
For delivery outside the European Union, the invoice mentions the amount excluding tax in accordance with article 5.4 below. Any transport costs are added to the price of the products and are mentioned separately before payment.
An invoice is established for all orders and is sent to you by email when the order is shipped by the Company.
Payment for the order is made online, at the time of placing it, by any means of payment offered on the Website (Visa, Mastercard, American Express, Paypal, bank transfer, payment in 3 or 4 times free of charge by Oney bank, or payment in installments with Sofinco).
During the payment, you guarantee to be holder and legitimate user of the means of payment used on the Website. The Company is not required to carry out any verification in this respect. However, if the Company was informed, in particular thanks to the banking security system which it uses, that a means of payment would be used fraudulently, it reserves the right to refuse the order concerned.
Orders are payable in euros only.
The preparation and shipment of the order takes place only after receipt of the full payment.
5.3. Financing for individuals
If you wish to pay for your order in several installments, we have set up partnerships with Oney Banque and Sofinco allowing a quick and easy financing solution.
Orders are payable in euros only.
Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases in 3 or 4 times without charge with your bank card. Oney Bank legal notices are available by selecting this option at the time of payment.
You can also pay in several installments with Sofinco, in this case, click on "Pay in installments with Sofinco" before paying for the order, you will be redirected to the secure site of our partner Sofinco in order to complete your credit application. To find out more, click here .
The financing solutions are reserved for residents of metropolitan France of French nationality.
5.4. Sale outside the European Union
If you place your order from a country outside the European Union and / or request delivery outside the European Union, you are considered to be the importer of the product (s) ordered in the country concerned.
For all products shipped outside the European Union, the price will be automatically fixed and mentioned without taxes on the invoice and on postal and customs shipping forms. Customs duties, other local taxes, import duties or state taxes may be payable. These rights and sums are not the responsibility of the Company and do not fall under its responsibility. All of these fees, taxes or charges (the list is not exhaustive) will be entirely at your expense and under your responsibility, both in terms of declarations and payments to the competent authorities and / or bodies. It is strongly recommended that you inquire with the competent authorities of the importing country about the fees applicable to the sale before any order.
Warning: you are informed that in the event of sales outside the European Union, taxes and other charges and customs duties are likely to apply as soon as customs clearance of the articles concerned and that these said taxes, fees and rights cannot be claimed or returned by the authorities concerned in the event that you wish to return the product or exercise your right of withdrawal. you therefore declare (i) that you are fully aware that the regulations applicable outside the European Union, which may apply to the Contract, may give rise to taxes, costs and other customs duties which may not be refunded in the event of return of the product or exercise of the right of withdrawal and (ii) be fully responsible for the proper application of the regulations of the country in which you request delivery of the items ordered. For its part, the Company declines all responsibility in this respect.
In the event of sale outside the European Union, resizing is not permitted, regardless of the article concerned.
5.5 Payment of your order in 3 or 4 times without charge by credit card from 100 € of purchases up to 4000 € for the 3x and from 350 € to 4000 € for the 4x with Oney Bank
Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases from 100 € to 4000 € in 3 or 4 times without charge with your bank card.
Conditions: This offer is reserved for individuals (major natural persons) residing in France and holders of a Visa and MasterCard bank card with a validity date greater than the duration of the financing chosen. Cards with systematic authorization, notably of the Electron, Maestro, Nickel type, etc., as well as e-cards, Indigo and American Express cards are not accepted.
Subscription terms: After completing your order, you just need to click on the "3x 4x Oney payment by credit card button". You are then redirected to our partner's 3x 4x Oney internet page displaying the detailed summary of your order and the personalized financing request, which you must then validate. You enter your personal information or, if you have a 3x 4x Oney account, identify yourself using the login credentials linked to your 3x 4x Oney account. You are aware of the general terms and conditions of payment in several installments to which you wish to subscribe which are provided to you in PDF format so that you can read, print and save them before accepting them. You then notify your electronic acceptance by the corresponding check box. You acknowledge that the "double click" associated with the check box on becoming aware of the general conditions constitutes consent to contract and constitutes an irrevocable and unreserved acceptance of the general conditions of the product. Unless proven otherwise, the data recorded by Oney Bank constitutes proof of all transactions between you and Oney Bank. If you request to benefit from a financing solution offered by Oney Bank, the information relating to your order will be transmitted to Oney Bank, which will use it for the purpose of studying your request for the granting, management and credit recovery.
Oney Bank reserves the right to accept or refuse your request for financing in 3x 4x Oney. You have a withdrawal period of 14 days to renounce your credit.
Operation: Payment in 3 or 4 installments without charge by bank card allows you to pay for the order placed on our commercial site as follows: - a compulsory contribution, debited on the day of confirmation of acceptance of your order corresponding to a third or a quarter of the order - two or three monthly payments, each corresponding to a third or a quarter of the order, taken 30 and 60 days after for the 3rd time and 30, 60 and 90 days after for the 4th times.
Payment in 3 installments from 100 € of purchase and up to 4000 €
Example: For a purchase of 150 €, contribution of 50 € then 2 monthly payments of 50 €. 2-month credit at 0% fixed APR. Financing cost 0 €.
Payment in 4 installments from € 350 of purchase and up to € 4000
Example: For a purchase of 400 €, contribution of 100 € then 3 monthly payments of 100 €. 3-month credit at 0% fixed APR. Financing cost 0 €. Oney Bank - SA with a capital of € 50,741,215 - Headquarters: 40 avenue de Flandre 59170 CROIX - RCS Lille Métropole 546 380 197 - Orias number: 07 023 261 -www.orias.fr - Correspondence: CS 60006 - 59 895 Lille Cedex 9 - www.oney.fr
6.1. Place of delivery
The delivery of the products ordered on the Website is carried out according to your choice:
- to the address indicated when ordering by postal parcel or carrier depending on the option you have chosen; or so
- in one of the points of sale in France of Bijouterie Lepage, whose list is accessible by clicking on the "Boutique" link, by selecting the address of the point of sale of your choice.
Delivery costs are indicated at the time of order and their amount depends on the item selected and the delivery method selected.
The date and / or the delivery time are indicated when ordering.
The indicative delivery time, from the date of shipment, is generally between 1 and 6 working days.
Once your order has been shipped, you will be sent confirmation of the shipping date and the probable date of arrival of your order.
Unless specific manufacturing, processing, shipping and / or delivery times for your order are required (which the Company would inform you of if applicable), the deadline for delivery of the items ordered corresponds to the date of receipt of the Customer's order, to which are added thirty (30) working days for delivery to a Member State of the European Union and sixty (60) working days for delivery to a country outside the European Union.
In the event of a change in delivery address after the order has been placed, the delivery time may be extended.
If you act as a consumer within the meaning of the consumer code, in the event of the delivery deadline for your order being exceeded, as referred to above, which would not be due to a case of force majeure , you can request the termination of the Contract, by registered letter with request for acknowledgment of receipt or in writing on another durable medium (the burden of proof belonging to the consumer), if, after ordering in the same manner, the Company to deliver within a reasonable additional time, the latter did not execute within this period.
It is however specified that in the cases where the date or the delivery time constitutes an essential condition of the order (which is the case when the Company is committed to guaranteeing you a delivery within a specific time), then you will have the right to notify the termination of the Contract under the aforementioned conditions, without prior notice.
If the delivery of your articles has not occurred between the sending and the reception of this letter, the Contract is, if necessary, considered as broken upon reception, by the Company, of the letter by which you informed us of your decision.
In this case, you will be reimbursed by any means of payment for all the sums paid, at the latest within fourteen days of the date on which the denunciation of the Contract was received.
7. Retention of title
The items delivered to you remain the property of the Company until full payment of the price has been made (that is to say, effectively cashed by the Company).
The transfer of ownership therefore takes place when all the funds have been paid to the Company. The transfer of risks linked to the articles takes place, upon receipt of the products by the Customer or any third party designated by him.
8. Receipt of products
It is your responsibility to ensure receipt of your order and to verify, at the time of said receipt, without delay, the conformity of all the products shipped. Thus, if necessary, please indicate on the delivery slip, in the form of handwritten reservations accompanied by your signature, any anomalies noted (open package, damaged product, etc.). When the reserve could not be addressed on the delivery slip, you can send the appropriate reserves to the carrier, by registered letter with acknowledgment of receipt, a copy of which is sent to the Company, within three (3) days of receipt of the parcel.
Any complaint, reservation or dispute must be precise and written to be authentic.
Consequently, you are informed that any complaint made to the Company's Customer Telephone Service, as referred to at the beginning of this document, must necessarily be confirmed by post to the address given in the introduction or by email to the contact address. @ lepage.fr, to be authentic.
In the event that an article that you have acquired on the Website, which can be resized, is not perfectly adjusted, we offer you free of charge, within 30 calendar days of the day of receipt of the article concerned, to return it to us so that our workshops can proceed to resizing it.
If you wish to entrust your item to us for a resizing, you are invited to follow the procedure indicated on the Website in the My Account> My Returns section.
In particular, you must (if not your request cannot be handled by our services) inform Customer Service by post to the address given in the introduction or by email to email@example.com, of your decision, before returning the products to us, indicating the new size requested and following exactly the return process which will be sent to you by email. Your request for resizing will not be taken into account until the Company acknowledges receipt in writing of your request for return. The Company will use its best efforts to return your resized item to you within 7 calendar days.
Warning: the assumption of responsibility for a resizing is ensured by the Company only under the following conditions:
- the request for resizing is requested by you within 30 days of the day of receipt of the article concerned;
- the article concerned can be resized and has not been personalized which prevents it (all articles cannot be resized; it is specified during the purchase if the item may be subject to resizing);
- the article concerned is returned in perfect condition: the seal of inviolability affixed by the Company, stickers, labels etc. have remained intact, the item has never been worn or used, does not bear any trace of wear, scratch or trace of degradation (suffered or voluntary) in particular;
- resizing cuts the personalization of the article concerned within the meaning of article L. 221-28 of the Consumer Code, so that by requesting resizing you renounce the return of the article concerned as well that the right of withdrawal which is conferred on you under article L. 221-18 of the consumer code referred to in article 10 below;
- if the delivery of the article takes place in a Member State of the European Union.
10.1. Scope and exercise of the right of withdrawal
If you are a consumer within the meaning of the Consumer Code, and for any reason whatsoever, the items you have ordered do not give you complete satisfaction, you have the right to withdraw under the conditions of Articles L. 221-18 et seq. of the consumer code.
Until the fourteenth day following the date of receipt of your order (the receipt slip being proof), you can exercise your right of withdrawal by informing the Company of your decision to retract by sending it, before the expiration of the period , the withdrawal form available by clicking here, or any other unambiguous declaration expressing your wish to withdraw, addressed to LEPAGE.FR, BP 169, 59001 LILLE CEDEX.
The period begins to run from the day after the day of receipt of the article concerned and when the period of fourteen days expires on a Saturday, a Sunday or a public or non-working day, it is extended until the next working day.
In accordance with article L. 221-22 of the Consumer Code, the burden of proof of the exercise of the right of withdrawal under the conditions provided for in article L. 221-21 falls on you.
You are reminded that you cannot exercise the right of withdrawal when the items you have ordered have been engraved or personalized, in the sense that they have been made according to your own specifications or clearly personalized, in accordance with article L. 221-28 of the consumer code and as set out in articles 4 and 9 above.
10.2. Return of articles
If you exercise your right of withdrawal on all or part of the articles ordered and received, the articles must be returned, at the latest within 14 days of the communication to the Company of your decision to retract, in perfect condition, complete (with their accessories), accompanied by their purchase invoice (or a copy in the event of partial return), any certificates provided, blisters, labels, protections, stickers affixed and the packaging of origin (gift box, case, instructions, etc.), to the address of the Company referred to in the introduction.
In particular, the Company affixes on the articles it markets a seal which guarantees you the authenticity of the products sold, their perfect functioning and the fact that they have never been worn. You are informed that for an item to be returned under your right of withdrawal, the seal applied by the Company on the item concerned must have remained intact, providing proof that it has not been worn. < br /> The return of products is carried out under the responsibility of the Customer and at his expense so that the Company reserves the right to notify you that the return can not be supported if the returned item is not new, has been used, modified or shows signs of wear and this in accordance with current legislation.
Given the value of the products, it is recommended that you make the return by post or courier, by follow-up (ex: Colissimo®) or by registered post with acknowledgment of receipt, with an insurance of declared value corresponding to purchase price of the product. As soon as the products have been collected by the Company or as soon as you have provided proof of shipment of the products, the Company undertakes to reimburse you for all of the sums paid corresponding to the items returned, except for the additional costs in assuming that the Customer has chosen a more expensive delivery method than the standard delivery method offered by the Company. This refund is made using the same means of payment as the one you used to pay for your order.
11.1. Legal warranty
In accordance with the law, all the products offered on the Website benefit from a legal guarantee of conformity (articles L. 217-4 et seq. of the consumer code) and a legal guarantee against hidden defects ( articles 1641 and following of the Civil Code).
The legal provisions relating to these guarantees are as follows:
Article L. 217-4 of the Consumer Code:
“The seller delivers goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been charged to him by the contract or has been carried out under his responsibility. "
Article L. 217-5 of the Consumer Code:
"The goods comply with the contract:
1 ° If it is suitable for the use normally expected of a similar good and, if applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. "
Article L. 217-12 of the Consumer Code:
“The action resulting from the lack of conformity lapses two years after delivery of the goods. "
Article 1641 of the Civil Code:
"The seller is bound by the guarantee for hidden defects in the thing sold which makes it unfit for the use for which it is intended, or which reduces such use so much that the buyer would not have acquired it, or would have given a lesser price, if he had known them. "
Article 1648 paragraph 1 of the Civil Code:
“The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. »
It is specified that the legal guarantee of conformity of the consumer code only concerns you if you act as a consumer within the meaning of the consumer code. If you do not act as a consumer, only the provisions of ordinary law apply to you.
11.2. Used products
The Company draws your attention to the fact that the second-hand items sold on the Website are previously selected, appraised and revised by a professional watchmaker from Lepage Group for Lepage.Fr, that these items are however sold " as is ".
In order to give you full satisfaction with the second-hand articles marketed on the Website, you benefit for these articles from a commercial guarantee for a period of twelve (12) months from its delivery.
This warranty covers malfunctions of the article concerned when it has a conforming and undamaged external appearance. It applies exclusively in the event of normal use of the product and does not cover articles which have undergone a modification, adaptation or degradation that you or a third party has made. This warranty does not cover malfunctions that result from improper use or physical shock that has damaged the product.
The Company undertakes to repair, free of charge, the product which may claim to benefit from this guarantee, provided that it has been previously returned by you under the conditions which the Company has communicated to you. A return of the product under conditions other than those specified above or outside the warranty period will not be eligible for the warranty.
It is recalled that, according to article L. 217-16 of the Consumer Code:
"When the buyer requests from the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization at least seven days is added to the duration of the remaining warranty. This period runs from the buyer's intervention request or the provision for repair of the goods in question, if this provision is subsequent to the intervention request. "
The benefit of this commercial guarantee does not exclude the benefit of the legal guarantee referred to in the article "Legal guarantee" above.
12. Limitation of liability
The responsibility of the Company as a result of a failure in the delivery or the quality of an article is limited by express agreement to the price including tax of the article concerned.
12.2. Exclusion of indirect damage
The Company cannot be held liable for any indirect damage resulting from the use you intend to make of the products or from the consequences of a failure of the article concerned.
12.3. Discharge of responsibility in the event of fault not attributable to the Company
The Company cannot be questioned and held responsible for the consequences of any following event which would tend to delay or prevent the placing of the online order and / or the delivery of the product and / or which would cause a failure in the product quality:
- force majeure, as defined by the case law of French courts;
- non-performance or poor performance of the Contract which is attributable to you;
- the unpredictable and insurmountable fact of a third party to the Contract.
13. Personal data - Confidentiality
The Company attaches particular importance to respecting your privacy and to the confidential treatment of your personal data and in doing so works to comply with the provisions of the Data Protection Act of 6 January 1978 as amended and the general regulations on data protection (GDPR).
In particular, the Company processes your data in order to guarantee appropriate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, at using appropriate technical or organizational measures (integrity and confidentiality).
13.1. Data collected
When you visit the Website, contact our Customer Service or write to us, we collect a certain amount of data which is personal to you, which results from your activity on the Website and from the data which you have communicated to us under orders placed.
The information that we collect as a result of exchanges between us, your visits to the Website and that you provide can relate to the following categories:
- civil status or registration data (surname, first name, company name, nationality, profession, addresses, email addresses etc.), contact details (telephone numbers, contact on social networks etc.);
- data related to the orders you place (type of products, size, customization);
- data related to your activity on the Website (orders placed, searches carried out, visiting hours, etc.).
13.2. Purpose of the collection and use of your data
In order to ensure a quality experience, the Company will process and use the data collected about you to ensure the following purposes:
- allow you to identify yourself in the context of purchases that you are likely to make on the Website;
- follow up on orders placed on the Website (delivery, invoicing, etc.);
- answer any questions you may have about our products or vis-à-vis our Customer Service;
- keep track of your visits to the Website and remember your preferences during your subsequent visits (such as the delivery address or the means of payment for example);
- customize the offers that we can present to you according to your choices and preferences;
- improve the effectiveness of the Website and your customer experience;
- for commercial prospecting purposes, with a view to offering you offers from the Company and the Company's partners located in the European Union, which you expressly accept;
- comply with applicable regulations and if necessary deal with any disputes.
13.3. Communication of information about you with third parties
In order to fully respect your rights and protect your personal data, the Company undertakes not to disseminate personal data concerning you to third parties to which it has not entrusted a mission which would aim at the performance of the Contract .
In doing so, to offer you an optimal quality of service while respecting the applicable regulations, the Company is likely to communicate certain information concerning you to any third party to which the Company has entrusted a mission in the context of the execution of the Contract and in particular the following operators:
- transport operators;
- banking operators;
- administration within the framework of declarative obligations or any request from the institutions which the Company must face;
- Any other third party whose intervention under the Contract would be necessary.
In any event, in the event that your consent is required for the transmission of your data to a third person, your consent will be obtained beforehand from the Website and the information relating to it will be brought to your attention.
13.4. Your rights
Under the applicable regulations, you have the right to access, modify, rectify, limit, object, delete (right to be forgotten), portability and opposition of the personal information collected at any time. by the Company concerning you. Certain information which concerns you can be updated at any time from your personal space on the Website.
In this respect, you guarantee that the data that you communicate to us is exact and conform to reality. For any question or request concerning the exercise of your rights, send us your request (justifying your identity) by email to firstname.lastname@example.org or by mail to the following address: Lepage.Fr BP 169 59001 Lille cedex
If you wish to object, at the time of collection, to the receipt of unsolicited commercial prospecting documents, you can send an email to email@example.com or a letter to the address Lepage.Fr, BP 169, 59001 Lille cedex or specify it directly on the Website in the section reserved for this purpose.
You can also consult the My Account> GDPR - Personal data section at any time to access, download, correct or request the deletion of your data. Any request will be processed as soon as possible and in any event within 30 days from the date of your request (subject to the complexity of the request).
You can also lodge a complaint (complaint) with the National Commission of Data processing and Freedoms (CNIL). The Company keeps your personal data as long as necessary for the performance of the Contract and within the limits of the deadlines set by the applicable regulations; your data is then destroyed.
13.5. Processing manager
The person responsible for processing your personal data is: Lepage.Fr 20, rue des Trois Couronnes 59000 Lille Tel: +33 3 20 12 02 13 e-mail: firstname.lastname@example.org
The Company may install cookies on your computer's hard drive when you visit the Website. The purpose of these cookies is to facilitate your navigation on the Website (memorization of the basket when ordering, access information to the customer's account, etc.) and can, if necessary, also be used by the Company in order to offer you personalized service and information.
You can limit or delete these cookies at any time by modifying the parameters of your internet browser. The deletion of all cookies can however disrupt your browsing on the Website (in particular the registration of products in the basket) and will prevent us from offering you an optimal service and personalized information. Likewise, cookies from partner companies of the Company may also be installed on your computer, in order to identify your centers of interest based in particular on your browsing on the Internet, in order to offer you personalized advertisements. /> These cookies from third-party companies can be refused by contacting us at email@example.com. In any event, in the event that your consent is required for the use of certain cookies, your consent will be obtained beforehand from the Website or from a third-party website and the information relating to it will be brought to your attention. < / p>
14. Intellectual property
All of the elements (drawings, models, illustrations, images, soundtracks, texts, logos, brands, etc.) constituting the Website are the exclusive property of the Company. It is therefore formally prohibited for anyone to reproduce in whole or in part, by any means whatsoever (except as expressly provided herein), distribute, publish, transmit, modify or sell all or part of the content of the Website, or to create derivative works from it.
It is prohibited to remove any copyright, trademark or other exclusive rights notice from the Website or any content contained therein. You can only make one copy of the pages published on the Website for your private, personal and non-commercial use, provided that any copy of these pages from the Website retains all the mentions of exclusive intellectual property rights therein. are attached attached to it.
The brands of products distributed by the Company through the Website as well as all logos, symbols, designs, images and product designations linked to these brands, whether registered or not, displayed on the Website, are and will remain the exclusive property of owners of these trademarks and are therefore protected by copyright, trademark and design law and more generally by intellectual property law and the rules relating to unfair competition. For your complete information, the Company indicates that any reproduction, distribution, transmission, modification or use of these brands, for any reason whatsoever, is strictly prohibited.
Any abstention by the Company from exercising a right cannot be interpreted as a definitive waiver of this right or as a waiver of the GTC.
16. Severability of the GTC
If any of the provisions of the GTC should be declared null or of no effect, the other conditions will remain in force. As far as possible, this clause would be replaced by a legal clause having an effect as close as possible to the clause declared null or of no effect.
The Company reserves the right to transfer the rights and obligations resulting from the Contract, without notice, to any company which is affiliated with it or to any entity which would control the Company. If you wish to transfer the Contract, you must obtain our express consent prior to said transfer.
18. Applicable law - language - competent jurisdiction
The GTC and any order placed on the Website are subject exclusively to French law to the exclusion of the CISG relating to the sale of goods. The GTC are available in French and English and only the French version is authentic. In the event of a dispute that you and the Company cannot amicably resolve, you may, in accordance with article L. 612-1 of the consumer code, enter the competent consumer mediator, by electronic means or by post: > CM2C
Center for Consumer Mediation of Justice Conciliators
14, rue Saint Jean
In the event of a legal appeal, only the French courts have jurisdiction. If you do not act as a consumer, any dispute relating to the conclusion, interpretation or execution of an order falls under the exclusive jurisdiction of the Commercial Court of Lille.
19. Rolex section