Satisfied or refunded
Your satisfaction is our main priority. The order you placed on our site www.lepage.fr does not give you complete satisfaction? We are committed to exchanging or refunding your purchases as soon as possible.
For an exchange request
You have 30 days from the receipt of your order to formulate your request for exchange. Only the shipping costs of the package remain your responsibility. The withdrawal form is available on your Lepage account. The customer has the right to a single exchange.
After reception of your package, we will call you to inform you of the good reception of this one then we will proceed to the exchange: shipment or order of the new product according to its availability or good to have valid for 1 year to from the date of issue.
For a refund request
You have 14 firm days from receipt of your order to exercise your right of withdrawal. Only the shipping costs of the package remain your responsibility.
After receipt of your package by one of our advisers, we undertake to make the request for reimbursement as soon as possible.
For any question concerning an exchange or a refund request, contact the Lepage.fr team on 03 20 12 02 13, one of our advisers will tell you the procedure to follow. You can also consult our GTC.
Right of withdrawal
You have a period of fourteen days from receipt of the product ordered, to exercise your right of withdrawal except for products personalized at your request (engraving, etc.) in accordance with article L.121- 21-8 of the Consumer Code. The products must be returned, in perfect condition and complete to the address LEPAGE.FR, BP 169, 8 Rue de la Bourse, 59000 Lille. The return of products is carried out under your responsibility and at your expense. Upon receipt of your product we agree to reimburse you for all of the sums paid using the same means of payment as that which you used to pay for your order as soon as possible and at the latest within fourteen days following the date on which you will have terminated the contract.
See the General Conditions of Sale.